Purpose of this Policy
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At NeuroThrive Psychology, we collect and handle personal information to provide psychological services. We are committed to protecting your privacy and creating a safe, secure therapeutic space. We understand the sensitivity of personal information and the trust placed in us when it's shared.
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This policy outlines how we collect, use, disclose, and protect your information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Australian Psychological Society (APS) Code of Ethics.
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What Personal Information We Collect
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"Personal information" refers to any data that can identify you, or that could reasonably be used to identify you.
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We may collect information such as:

• Full name and date of birth

• Contact details (e.g. phone number, email, address)

• Medical and psychological history

• Relevant background or contextual information to support your care

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How We Collect Information
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Information is primarily collected directly from you through:

• Intake forms

• Assessment tools

• Therapy sessions and discussions

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With your consent, we may also collect relevant information from third parties, such as:

• Referring health professionals

• Family members or carers

• Other support people involved in your care

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Why We Collect Your Information
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This information is essential for us to:

• Provide effective, personalised psychological services

• Develop appropriate treatment plans

• Track therapeutic progress over time

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When We Share Information
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We only share personal information with your consent, except when required or permitted by law.
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Information may be disclosed:

• To your referring doctor or other treating professionals (with consent)

• When legally required (e.g. under a court subpoena)

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We may also disclose information without consent in circumstances where there is a serious threat to someone’s life, health, or safety—even if the risk is not imminent.
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How We Keep Your Information Safe
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NeuroThrive Psychology takes data protection seriously. We have implemented safeguards to prevent misuse, loss, or unauthorised access.
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• Electronic records are stored securely and backed up

• Physical documents are stored in locked facilities

• Staff members are bound by confidentiality and privacy obligations

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Accessing Your Information
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You have the right to request access to your personal records. All requests must be made in writing for security and documentation purposes.
In certain cases, we may limit or refuse access if legally permitted to do so (e.g. to protect the privacy of others or where requests are frivolous). Where possible, we will provide a reason for any refusal.
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Our Ethical Responsibilities
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NeuroThrive Psychology adheres to the APS Code of Ethics, which governs how personal information is handled. Relevant sections include:

• A.4 – Collection of client information

• A.5–A.7 – Confidentiality and information sharing

• B.2 – Ethical record-keeping

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Section A.5.2(c) states that psychologists may break confidentiality without consent if there is "an immediate and specified risk of harm to an identifiable person that can be averted only by disclosing information."
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You can read more via the APS Charter for Clients of Psychologists.
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Psychologists are also registered under the Australian Health Practitioner Regulation Agency (AHPRA), which enforces mandatory reporting obligations to protect the public from serious harm.
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Our Data Breach Response Plan
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We follow the national requirements around data breaches, as set out by the Office of the Australian Information Commissioner (OAIC). For details, visit www.oaic.gov.au.
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Policy Updates
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We may update this privacy policy from time to time to reflect legislative or professional changes. We encourage clients and referrers to revisit this page periodically to stay informed.
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Feedback and Complaints
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If you have a concern about how your personal information has been handled, we encourage you to contact us directly.
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📧 Email: info@neurothrivepsychology.com.au
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We aim to respond to all reasonable complaints within 30 days.
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If you are not satisfied with our response, you may also contact:

• Office of the Australian Information Commissioner
  📞 1300 363 992 | 🌐 www.oaic.gov.au

• Australian Health Practitioner Regulation Agency (AHPRA)
  🌐 www.ahpra.gov.au

• Australian Psychological Society (APS)
  🌐 www.psychology.org.au

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Contact Us

If you have any questions about this privacy policy or how your personal information is managed, please get in touch:
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📧 Email: info@neurothrivepsychology.com.au